FAQ Page

Who we are:  Please see the About page for details about us!

Shipping:  Due to Covid 19, International orders may be very delayed.  USA orders seem to be returning to normal, but could still experience delays as well.  Your shipping rates will be calculated for your address at checkout.  Free Shipping on all USA orders of $75.00 or more!  The Jane Austen Box always ships free in the US, with Flat Rate shipping worldwide.

Delivery Times:  These vary depending on your order.  We curate a large collection of fine products from all over the world, and some have longer shipping times than others. As soon as your order is processed, we will send you the Tracking number so you have an exact timeframe!

Returns:  We have a 14 day, postage paid return policy with some exceptions. (Stockings must be in new condition, and tea tins unopened). If you have not started the return process within 14 days of receipt, the item is no longer eligible for return and refund.  If an item arrives damaged, please contact us right away and we will have another sent out to you and a shipping label to return the damaged item.

Ship Returns To:

Regency Marketplace

424-A South Street

Suite #122

Front Royal, VA  22630

Contact Us:  info@regencymarketplace.com.  Please feel free to contact us at any time with questions or concerns regarding your order.  We will respond quickly to all inquiries!